Search All »

Login

Forgot password

Client Information

• Join us
• Pricing Information
• No Risk Offer
• Codes & guidelines
• Commercial
• Frequently asked questions
• Green Energy
• Hardship policy
• Complaint handling

Frequently asked questions

Your account

What should I do if I'm moving house?

As soon as possible, please notify us of the date you intend to move.

What should I do if I'm moving house and ending my energy account?

You must contact us at least 5 business days before you intend to vacate your property. It is also important that you provide us with a forwarding address for your final bill.

Billing

My energy bill is higher than I expected. Why? 

There are a few reasons why your energy bill may be higher than expected: 

• Remember that using energy-hungry appliances like heaters or air conditioners quickly adds to the cost of your bill.
• If you have guests staying at your home, this can increase energy usage and raise the cost of your bill.
• If you receive energy concessions, note that some concessions are seasonal and apply only during certain months.

Learn more about energy efficiency.

How do I pay my bill?

You can find detailed payment instructions at the end of your bill. Did you know you can also pay your bill online?

Is there a charge to join Queensland Electricity?

Queensland Electricity charges no joining fee, however a standard charge may apply if you move into or leave a property. This is because moving into a property incurs a charge from your local energy distributor to connect your electricity supply.

Electricity meters

When is my next meter reading?

You can find this information on the back page of your Queensland Electricity bill. Generally, your electricity meter is read every three months. 

Can I send Queensland Electricity my meter readings?

Yes, you can do this online. Simply log on to the Client Zone and follow the on-screen instructions.   

Do I have to provide access to my meter? 

Yes, this is required. All energy customers are required to provide safe and unhindered access to their meter/s. This ensures you are billed for the correct amount of energy you used.  

I'm a customer and I need a new electricity meter installed. What should I do?

If you need a new electricity meter installed please contact us. Otherwise, if you're simply moving to a new home and need your power connected, you can switch to Queensland Electricity online.  

Energy concessions 

Am I entitled to a concession on my bill?

You may be - learn more about energy concessions and your account.

Live Chat »

Ask us a
question.